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Frequently Asked Questions

Q        My Segway Won't Start, What Should I Do?

A       First, look at the display screen on your Segway InfoKey. If you see numbers at the top of the screen, press the lower left button (power key) to start the Segway. If the screen is blank and there are no numbers on the display screen, then you will need to remove the battery cover on the back of the key and try replacing the Infokey's CR2430 button cell battery. If the Segway still will not start, plug the power cord into the Segway charge port. If one or both of the charge lights turn red, then you have a problem with Segway battery and/or charger. If the charge lights both turn green and your Segway still will not start, then give us a call at 352-383-9900.

Q       How do I know if my Segway battery is dead?

A        The Segway PT has two "charge lights" in the center console of the chassis. When the Segway is plugged into a power outlet, these two lights should turn green when the charge process begins. If either of the charge lights turn red, then the corresponding battery (top light=front battery, bottom light=rear battery) or the internal charge has failed. 

Q        What do the flashing lights mean when my Segway is charging ?

A        When you plug the charge cord into the Segway's charge port, the two charge lights on the center console should turn green. After the charging process is complete (up to 8 hours), the batteries will go into trickle charge. On Segway batteries manufactured prior to 2020 the charge lights will blink green while in trickle charge. On Segway batteries manufactured in 2020 and later, the charge lights will blink green for a few moments when first going into trickle charge and will then go dark entirely and will only turn green as needed to top off the battery.

Q       Is the Segway PT more efficient than a car?

A         Yes. The Segway PT is 11 times more efficient than the average American car, and over three times more efficient than even the highest-mileage scooters. As a zero-emissions vehicle, the Segway PT can also go indoors. 

Q        Does a Segway PT fit in the trunk of a car?

A         It depends, but it will most likely fit into an SUV or Crossover vehicle. The LeanSteer frame attaches from the powerbase to give you more flexibility during transport if needed. Each LeanSteer frame is height-adjustable to the comfort of the rider and can be collapsed for storage as well. Segway Ramps are useful for loading and unloading.

Q        Are there weight limits for the Segway PT?

A        Yes, Segway sets weight limits for rider safety and to reduce the risk of damage to the Segway PT. A rider must not be less than 100 lbs. (45 kg). The maximum payload (which includes rider and all cargo) for the Segway PT is 260 lbs. (117 kg). The total weight of any handlebar cargo plus any additional attachments hanging from the handlebar should not exceed 10 lbs. (4.5 kg).

Q       How fast can the Segway PT travel?

A        Each Segway PT comes with two operational settings, "beginner" and "standard". Beginner setting is set to 6mph/13kph, and the standard setting is set to 12.5mph/20kph. 12.5 mph is roughly equal to a 5-minute mile, a really fast run.

Q      How far can a Segway PT go on a single charge?

A        Depending on your base model, payload, riding style and terrain, a single charge on the i2 SE model can support up to between 24 and 30 miles of travel (12 to 18 miles for x2 SE model). You’ll be amazed at just how far that really is.

Q        How do you charge a Segway PT?

A       A standard wall outlet can charge your Segway PT’s batteries with the include power cord. It takes about 15 minutes to get enough charge to travel one mile. A full charge requires approximately 8-10 hours.

Q        Can I use the Segway PT in the rain?

A         Yes. The device is completely sealed to allow it to operate in wet weather occasionally. Great care should be taken on slippery surfaces and afterwards the Segway foot-mats should be removed and the entire platform dried thoroughly.

Q       What’s the InfoKey™ Controller?

A        The InfoKey controller is essentially a key for your unit. Each is uniquely programmed to start and lock a specific Segway PT. It also provides real-time information such as battery life, speed and system performance. On top of that, there’s a built-in anti-theft system to discourage anyone from tampering with your Segway PT, should you need to leave it parked. Should anyone attempt to move your Segway PT, an alarm will sound, your Segway PT will start vibrating, the wheels will lock, and a visual alert will be sent wirelessly to your InfoKey controller. 

Q       How many wireless InfoKey controllers come with the Segway PT?

A        Two wireless Infokey controllers are included in the box with each Segway PT (as of May 15, 2007). Both keys will only operate your Segway and no other. The InfoKey requires one CR2430 button cell battery.

Q        Can you insure a Segway PT?

A         We recommend you contact your insurance company or local agent to find out the type of coverage available for Segway PTs, but many options are available today. Progressive Insurance does provide personal use coverage for Segway PTs in most states. Call 1-800-PROGRESSIVE or visit www.progressive.com for more.

Q        What can I use to clean my Segway PT?

A         Keep your Segway PT looking squeaky clean with mild soap and water or a product such as Windex. Products that protect and shine rubber, plastic, and vinyl surfaces are not recommended, as these products may impact tire traction. Be sure to keep water away from the charge port cover. DO NOT spray a hard stream of water on or near the chassis of the Segway.

Q        Can I travel with my Segway PT? What about the lithium-ion batteries?

A         Traveling with your Segway PT using mass transportation is at the discretion of company policy. Some companies treat the Segway PT as baggage or an assistive device. In general, the lithium-ion batteries on Segway i2s and x2s are considered hazardous material and are not allowed on commercial passenger airlines. Still, you can ship your Segway PT anywhere by ground. Check with your local transit provider for more info.

Q        Where can I find my Segway PT's serial number?

A         The serial number can be found on the registration card you received by email when the unit was first purchased and on on your sales invoice. It can be physically found on the unit by lifting the rear tab of the right side foot mat and look to the rear edge of the platform to locate your serial number. It will be a 12-digit number beginning with a 0, 1 or 2 printed directly on the base of the unit where the rubber foot mat tab fits between the chassis and plastic trim. The serial number is also stamped into the aluminum chassis and can be found by removing the from battery. Make sure to write it down and store it in a safe place.

Q        How should I dispose of my old batteries from a Segway PT?

A       Segway batteries are hazardous materials and must be recycled responsibly.  You can return your old batteries to your Segway dealer or locate a battery recycler near you at: www.rbrc.org/consumer 

Q        I purchased my Segway PT from a private party (used). How do I transfer ownership to my
    name to receive the warranty balance?

A        To transfer ownership, you need to provide a request by email to Segway Customer Care at the factory in Bedford, New Hampshire. Please include a copy of the original invoice or bill of sale identifying the previous owner, the unit’s serial number, and your contact information, including name, address, telephone and email it to technicalsupport@segway.com and attach your proof of purchase. You can also reach the factory by phone at 866-473-4929.

Q        Can I reprogram my InfoKey controller?

A        You can do some basic programming, such as setting the time, date and whether you want the display to show miles or kilometers. You can also set the Beginner Setting speed, Standard Setting speed, and "off" time for Standby mode. Please refer to your User Materials for further details. If you feel additional programming is necessary, please contact your local Segway dealer.

Q        Can the speed setting for a PT be locked?

A        Yes, each InfoKey controller can be locked into the beginner setting by a special sequence of button-presses. You can also set the Beginner Setting speed, Standard Setting speed, and "off" time for Standby mode. Further customization is possible by programming the InfoKey controller at your Segway dealer. Programming each InfoKey controller separately is an additional service offered to customers that can be quoted per account by your local dealer.